Last Updated: March 20, 2025
Introduction
Your privacy is important to us. It is Rhodes Home Services’ policy to respect your privacy regarding any information we may collect from you across our website, http://rhodeshomeservice.com, and other sites or services we own and operate.
This Privacy Policy describes how we collect, use, and disclose your personal information when you use our services, including our website, contact forms, service appointments, newsletter subscriptions, and any other interactions with Rhodes Home Services.
Who We Are
Our website address is: http://rhodeshomeservice.com. Rhodes Home Services provides home repair and service-based services including pest control, HVAC, turf treatments, and other related services in the United States and Mexico.
Information We Collect
Information You Provide to Us
We may collect and process the following categories of personal information that you provide directly to us:
- Account and Profile Information: When you register for an account, schedule a service, or update your profile, we collect information such as your name, email address, phone number, physical address, service preferences, and payment information.
- Contact Form Submissions: When you fill out a contact form, we collect the information you provide, which may include your name, email address, phone number, and the content of your message.
- Service Appointments: When scheduling service appointments, we collect information necessary to provide our services, including your name, address, contact information, service requirements, and any relevant details about your property.
- Newsletter Subscriptions: If you subscribe to our newsletter, we collect your email address and any preference information you provide.
- Comments: When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Information We Collect Automatically
When you use our website, we may automatically collect certain information about your device and usage of our services:
- Log Data: We collect log data that your browser sends whenever you visit our website. This may include your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
- Device Information: We collect information about the device you use to access our services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. For more information about our use of cookies, please see the “Cookies” section below.
- Usage Data: We collect information about how you interact with our website, including the pages you visit, links you click, and features you use.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing, maintaining, and improving our services
- Processing and fulfilling service requests and appointments
- Communicating with you about our services, promotions, and events
- Sending service reminders, follow-ups, and customer satisfaction surveys
- Responding to your comments, questions, and requests
- Analyzing usage patterns to improve our website and services
- Detecting, preventing, and addressing technical issues and security breaches
- Complying with legal obligations
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 30 days.
Additionally, we use cookies for the following purposes:
- To remember your preferences and settings
- To analyze website traffic and usage patterns through Google Analytics
- To optimize user experience through Hotjar
- To facilitate marketing and advertising activities
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Analytics and Third-Party Technologies
We use third-party analytics services, including Google Analytics and Hotjar, to help us understand how users engage with our website. These services may use cookies, web beacons, and other tracking technologies to collect information about your use of our website.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy
Hotjar is a user behavior analytics tool that helps us understand how users interact with our website by visualizing behavior (e.g., how far users scroll, where they click) and gathering feedback.
For more information on the privacy practices of Hotjar, please visit the Hotjar Privacy Policy web page: https://www.hotjar.com/legal/policies/privacy/
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who We Share Your Data With
We may share your personal information with the following categories of third parties:
- Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as HubSpot CRM for customer relationship management.
- Payment Processors: When you make payments through our website, your payment information is processed by third-party payment processors who operate under their own privacy policies.
- Analytics Providers: We share information with analytics providers like Google Analytics and Hotjar to help us understand how customers use our website.
- Marketing Partners: We may share information with marketing partners to help us deliver promotional communications that may be of interest to you.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
If you request a password reset, your IP address will be included in the reset email.
Data Retention
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
For service appointments and customer data, we retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use this information indefinitely without further notice to you.
International Data Transfers
Rhodes Home Services operates in the United States and Mexico. If you are located outside of these countries and choose to provide information to us, please note that we transfer the data to the United States and Mexico and process it there. Your submission of such information represents your agreement to that transfer.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
Your Rights
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You have the right to request copies of your personal information.
- Correction: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Deletion: You have the right to request that we erase your personal information under certain conditions.
- Restriction: You have the right to request that we restrict the processing of your personal information, under certain conditions.
- Objection: You have the right to object to our processing of your personal information, under certain conditions.
- Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact information provided below.
Children’s Privacy
Our services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
Security
We value your trust in providing us your personal information, and we are committed to protecting it. We use commercially reasonable security measures to prevent the loss, misuse, or alteration of the information under our control. However, no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
SMS & RCS Privacy Policy
This Privacy Policy governs the manner in which we collect, use, maintain, and disclose information collected from users of our messaging services. We do not share end-user data with third parties. Your mobile opt-in will not be shared with other companies.
Consent
By opting in to our messaging services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. We do not share end-user data with third parties. We send messages once per week, “message and data rates may apply”. Should you require assistance, message HELP and our support team will be with you immediately.
Messaging Terms & Conditions
You agree to receive informational and promotional messages (appointment reminders, account notifications, marketing, etc.) from our company. Message frequency varies. Message and data rates may apply.
For help, reply HELP for immediate assistance.
Opt-out Instructions
We respect the right of our users to opt out of receiving future communications from us. If you wish to be removed from our messaging list and no longer receive communications from us, you can opt out by texting the following keyword: STOP.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Rhodes Home Services Email: [email protected]
Phone: 956.468.3240
Address: 200 S 10th St. Ste. 1700, McAllen, TX 78501
Consent
By using our website and services, you hereby consent to our Privacy Policy and agree to its terms.